I have completed a unit standard but it is still showing as outstanding on my training plan and record of achievement – why?
It can take between 1 – 3 months for unit standard results to be entered into our database. It all depends how quickly your assessor is...
http://troq.competenz.org.nz/help/i-have-completed-a-unit-standard-but-it-is-still-showing-as-outstanding-on-my-training-plan-and-record-of-achievement-why/What do I have left to complete my qualification?
If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards...
http://troq.competenz.org.nz/help/what-do-i-have-left-to-complete-my-qualification/Why is my answer wrong?
Your assessor should have provided feedback or direction as to where you have gone wrong in your assessment.In Canvas online learning the assessor should have written...
http://troq.competenz.org.nz/help/why-is-my-answer-wrong/I am stuck with an assessment, how can I get help?
It is best to seek help from your assessor for your unit standard.Your assessor could be:your Competenz contact someone contracted by Competenz to do assessing a...
http://troq.competenz.org.nz/help/i-am-stuck-with-an-assessment-how-can-i-get-help/Can I do my assessments online?
Only some unit standards are available online.Check the Canvas online learning help section for more information and a list of all the online unit standards.
http://troq.competenz.org.nz/help/can-i-do-my-assessments-online/I thought I’d finished my training?
If you have access to Competenz Central you can see your training plan by logging in to Competenz Central. This will show your ‘To-do’ unit standards...
http://troq.competenz.org.nz/help/i-thought-id-finished-my-training/How do I get a copy of my certificate?
You will be given a printed certificate by your Competenz contact when you complete your qualification. OR, your certificate will be couriered to your workplace.If you...
http://troq.competenz.org.nz/help/how-do-i-get-a-copy-of-my-certificate/When will my account manager/training advisor be coming to visit me again?
You should receive four visits per year from your Competenz contact. Visits are usually spaced evenly throughout the year.Your Competenz contact may advise you while at...
http://troq.competenz.org.nz/help/when-will-my-account-managertraining-advisor-be-coming-to-visit-me-again/I want to study another qualification next – what do I do?
If you’re looking to jump into another qualification it’s best to first talk to your Competenz contact about what you want to do. They can advise...
http://troq.competenz.org.nz/help/i-want-to-study-another-qualification-next-what-do-i-do/What are Competenz ambassadors?
Competenz ambassadors are apprentices and trainees who have been selected to represent their trade because they are passionate about what they do. Ambassadors help us to...
http://troq.competenz.org.nz/help/what-are-competenz-ambassadors/
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